Throughout these Terms and Conditions, the Sari Jane Home Accents website and any related social media, any reference to ‘we’, ‘us’ or ‘our’ refers at all times to Sari Jane Home Accents. Any reference to ‘you’ or ‘your’ refers at all times to our users and customers.
The ‘Sari Jane Home Accents’ Service
At Sari Jane Home Accents we aim to provide our customers with beautiful home wares and style inspirations. We want to supply pieces that will not only help you to style your home, but nurture and love it too. We pride ourselves on great service, excellent value and stunning products. Any visit to our web store will help you turn your home into a cherished place that you, as well as your friends and family, will love.
Whenever you pay us a visit at Sari Jane, and select one of our lovely products for sale, you are engaging in our service. The service we provide is, at all times, governed by this set of Terms and Conditions. When you make a purchase, you agree to be bound by these conditions and procedures and we assume that you have read and understood them at the time of purchase.
We know you will love all of our beautiful products. Once you have made your selection, simply place it in your shopping cart and checkout. When you are completing the checkout process, you will be directed to PayPal where payment will be completed. The only time any personal information will be requested from you during the checkout process is when we require it to carry out our service to you.
Once you have completed your order, we will take payment. We will only organize shipment of your order once payment has cleared. If payment does not clear we will be in contact with you to let you know. Unfortunately we cannot hold items in the event of a payment default, but we will endeavor to confirm your payment and your order as soon as possible, because we know you can’t wait to receive your beautiful Sari Jane items!
Sari Jane Home Accents reserves the right to refuse our service to anyone, at any time, for any reason. We will always try and fulfill your exact order, however, we reserve the right to cancel or modify an order at any time without consequence. We will always notify you if there are any problems with, or changes to, your order and assist you with finding a suitable replacement item if necessary.
If you were crushing on an item and it becomes unavailable, simply drop us a line via our website contact form and we will let you know when your desired item is back in stock. We may even be able to order it in especially for you!
Sari Jane only accepts PayPal payments. It is a quick, easy and, most importantly, a secure method of payment. It is also convenient for you as it accepts payments via Visa, MasterCard and debit card. Because payment is collected through PayPal, we do not receive any of your secure payment information. For more information about how PayPal deals with your payment details visit https://www.paypal.com/au/webapps/mpp/ua/privacy-full.
Shipping within Australia Only
As soon as checkout is complete and payment has cleared, we will begin the process of packing your order and getting it to you as quickly as possible. We know you can’t wait to receive your Sari Jane goodies!
We charge a flat shipping rate of $15.00 within Australia only. This will be applied to all orders, with the exception of orders over $150.00. Orders over $150 will have free shipping applied. Click and Collect orders will also have free shipping applied. Delivery times can range between 3 and 10 business days depending on your location.
We will not be liable for any delays in your delivery that occur due to circumstances out of our control. Notice is given once your order has been shipped, which includes a tracking number for the relevant postal or courier service.
Click and Collect
Click and Collect orders for local customers may take up to 2 days to be packaged and ready for collection. All orders must be collected within 5 days of notification. Sari Jane Home Accents reserves the right to cancel your order if it is not picked up within this time. Furthermore, if items are not collected on time, a 5% re-stocking fee will apply.
By selecting the Click and Collect option at checkout, you are agreeing to be bound by these pick-up conditions and are liable to pay the 5% fee if your items are not collected in a timely manner.
We ask that you consider your order carefully before completing it. Once an order has been made and payment had been processed through PayPal you may request to cancel or modify an order by contacting us directly, however, we reserve the right to refuse this request.
Such requests will be considered on a case-by-case basis.
At Sari Jane Home Accents we love to reward our customers with discount coupons for special occasions. These coupons must be entered in the coupon box at the relevant stage of the checkout process. If you complete your order without entering the discount code you can contact us, but we do reserve the right to refuse retroactive application of your coupon.
Multiple coupons can be applied to any one order unless otherwise defined. Coupons will only be valid for a specified period of time and once they have expired they can no longer be used. We reserve the right to cancel a promotional coupon or modify its validity at any time without notice or consequence.
You may use Sari Jane Home Accents gift vouchers (coupons) as valid payment for items on our website. The credit value of a gift voucher does not accrue interest, nor is it redeemable for a cash value, and is issued in Australian dollars only. A gift voucher is deemed to have been redeemed if it is used, in its entirety, as payment for purchases on our website. If credit on a gift voucher is not sufficient to pay for your order, you may make up the difference using our regular PayPal payment options.
Gift vouchers are only valid for a specified period of time and will expire once that time is up. They may not be used as valid payment after their expiration.
All Sari Jane Home Accents’ print, designs, images and logos that have been made available through our brand remain at all times the intellectual property of Sari Jane Home Accents. You may gather, store or print them for your personal use. They may, however, not be reproduced, distributed or published, in whole or in part, in relation to any business or commercial venture without the express consent of the author, Sari Jane Home Accents.
Links to Third Party Websites
Sari Jane Home Accents will not be held liable for any problems that may occur when using third party websites referred to by us.
We love using Instagram, Facebook, Pinterest and Twitter to keep in touch with our customers and share our styling advice, tips and tricks to improve your home. Anyone is welcome to join us on these platforms, however, we do have particular behavioural standards.
No abuse or foul language will be accepted or tolerated on our social media. We reserve the right to block followers who we deem as having engaged in unacceptable behaviour.
We love using our social media to share images of our products and lifestyle with you. It is wonderful when you choose to share our images with other people, however, we do ask that you always credit us as the owner of the image, when you do so. Any image that you use from our website or social media will remain the copyright property of the Author at Sari Jane Home Accents.
Competitions, Promotions and Giveaways
We may occasionally run competitions, promotions or giveaways through our website or social media. Any time we do this, we will publish a specific set of Terms and Conditions, which will govern that competition.
Competitions will only run for the specified time and we reserve the right to cancel, suspend or modify them at any time during the competition.
Entrants will always need to fulfill certain criteria to be considered and winners will be selected solely on their entries. No family members, friends or employees of Sari Jane Home Accents will be eligible to enter or win any of our competitions.
Any prizes won in competitions are non-transferable and are not redeemable for cash.
We love Sari Jane Home Accents and we love hearing that you love it too! If you choose to send us feedback about our products or service, in any format, we may wish to share that with other users in part or whole. We will always credit you for your feedback, but only by first name. If you do not wish for your feedback to be shared or you wish to remain completely anonymous please let us know.
Changes to Terms and Conditions
Whole of Terms and Conditions
Returns, Exchanges and Refunds
We take great care in looking after our products when they are with us, and even greater care when packaging them to send to you and their new home.
If, for some reason, your product doesn’t arrive in perfect condition we request that you contact us within 24 hours of receiving your goods. We will then assess the damage to your item. At our discretion we may either issue an exchange (depending on stock availability) or a store credit to the value of your item plus the shipping costs. If we are sending you a new item, we will cover the shipping costs. This only applies to items that we deem as being damaged in transit.
If you receive an item that is not what you ordered, we again request that you contact us within 24 hours of receipt. We will then arrange for the correct order to be shipped to you or refund the original purchase price and the shipping costs.
If contact regarding damaged or incorrect orders is not made within 24 hours, we may refuse to exchange or refund your order. This is, at all times, at our absolute discretion.
We unfortunately do not accept returns or exchanges if you have simply changed your mind. All orders must be made with this in mind.
Any attempt to return an item that is not damaged or an order that is not incorrect, will result in a 5% re-stocking fee being charged to you, as well as your shipping costs being forfeited.
Please do not attempt to return any item until we have forwarded you the correct return address.
Cash on delivery is not accepted.
Collection of Personal Information
When you order products from Sari Jane Home Accents, we may collect certain information from you. This may include your name, postal address and email address.
We will use this information to fulfill your order and our service obligations to you. Once we have completed your order we may store some of your details for record keeping purposes, or to streamline your next purchase with us. You will also be automatically subscribed to our e-newsletter, from which you can easily unsubscribe at any point.
Use of Personal Information
We will use your postal details to ensure that your order reaches you as quickly as possible.
We love to keep you in the loop so we will use your email address to send you news regarding promotions, sales offers and any other Sari Jane Home Accents e-marketing. By signing up to our newsletter you agree to receive any of this information from us but you may unsubscribe at any time and we will no longer keep your email address on our database.
We may also use details from our customer database to improve our products and services or for compilation of website statistics.
Storage of Personal Information
Any personal details that we retain from our users will be stored on secure database. No one has access to this database other than employees of Sari Jane Home Accents. Your details are safe and sound with us!
Social Media Information
Sharing of Personal Information
Sari Jane Home Accents will never knowingly share any of your personal information with any third party for any reason. Every reasonable effort is made to ensure the complete security of your personal information. We cannot be held liable for compromises of privacy or security that stem directly from a third party breach.
Access to Personal Information
If you wish to access or alter your personal information stored with us, you can contact us directly by email at firstname.lastname@example.org or through the contact form on our website.
Non-personal and non-identifiable information may also be collected during your visit. This information may relate to ‘Cookies’ and ‘Google Analytics’ and is dealt with further below.
We reserve the right to alter our procedures in relation to how we collect, store and deal with your personal details. We will always publish any changes here and they will apply from the time of publication. We will never deal with your private details in a way that is inconsistent with any relevant Privacy Legislation.
You can choose to disable cookies on your computer or device.
At Sari Jane Home Accents we may use Google Analytics to help us analyse how you use our website. In this instance, cookies may record your IP address, which will be transmitted to Google’s databases. Google will analyse relevant information about your visit and compile it in order to assist us to learn more about our users. This then allows us to provide a better service to you. Google will never associate your IP address with any personal information about you.
To learn more about the Terms and Conditions of Google Analytics you can visit http://www.google.com/analytics/terms/us.html. To learn more about Google’s Privacy and Data Security Policy you can visit http://www.google.com/analytics/learn/privacy.html?rd=2.
Again, you may choose to disable cookies in order to refuse this process occurring.